Troubleshooting AVSS Client Connection Issues with Your ZOSI View IP Cameras

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When attempting to connect your ZOSI view IP cameras using the AVSS client, you may encounter various connectivity problems that prevent successful video streaming. In this article, we will walk through some common troubleshooting steps and solutions to resolve issues related to an unresponsive or non-functional AVSS client on your PC.

Pre-Requisites

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Before proceeding with any of these troubleshooting procedures, ensure that:

1. Your ZOSi account is active.

2. You have installed the latest version of the AVSS (All-in-One IP Camera Client) software from either the official 'ZOSI website'(https://www.zosistd.com/products/avss-all-in-one-ip-camera-client.html).

Step 1: Verify Correct Installation

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Sometimes, simply re-installing the AVSS client can resolve connectivity issues. Follow these steps:

a. Completely uninstall any existing versions of the AVSS client from your PC using Control Panel > Programs and Features (Windows) or Applications > Uninstall (Mac).

b. Download and install the latest version of the AVSS client for either Windows ('AVSS Client'(https://www.zosistd.com/download/avss-pc-client.html)) or Mac ('AVSS Mac Client'(https://www.zosistd HP All-in-One Printer Remote let.

Step 2: Check Network Connectivity

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Ensure that your PC is connected to the same network as both the camera and router. If you're using a wireless connection, try switching to an Ethernet cable for better stability.

3) Disable and Re-enable Your Network Adapter

a. Right-click on Start > Device Manager (Windows 10/8/7).

b. In Computer Management, expand 'Network Adapters'.

c. Double-click the adapter related to your network interface.

d. Uncheck 'Use this device' then re-check it.

Step 4: Reset ZOSI View Settings

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Resetting all settings in your ZOSI view application can often resolve connectivity issues:

a. Close and exit any running instances of AVSS client from Task Manager (Windows) or Force Quit (Mac).

b. Go to Start > Control Panel (Windows 10/8/7) then navigate to Programs & Features.

c. Find 'AVSS' under the list, select it, then click 'Uninstall'.

d. Reboot your PC once uninstallation is complete.

Step 5: Contact ZOSI Support

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If none of these troubleshooting steps resolve the issue and you're still experiencing problems with connecting to your IP cameras using AVSS client on Windows or Mac OS X (or later), please reach out directly via email at 'support@zosistd.com'(mailto:support@zosistd.com) for further assistance.

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